Quality
Of Oakland's Service
The Oakland organisation have attained the IS0 9001(2000)
quality qualification through the highly acclaimed Lloyds
register. Our quality procedures ensure a quality service
is provided to our clients through the mechanisms of:
Our organisation depends on its customers and we therefore
strive to understand current and future customer needs, meet
customer requirements and exceed customer expectations
Leadership
Our organisation leaders have established unity of purpose
and direction for our organisation They have created and
maintain the internal environment in which people become
fully involved In achieving the organisation's objectives.
Involvement of People
People at all levels are the essence of our organisation
and their full involvement enables their abilities to be
used for the organisation's and ultimately our clients
benefit.
Process Approach
The desired result is achieved more efficiently now that
our related resources and activities are managed as a process.
System Approach To Management
Identifying, understanding and managing a system of interrelated
processes as a system contributes to Oakland’s effectiveness
and efficiency in achieving our objectives.
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